Delete your account

From inside the app — immediate

Open Mintproof and go to Profile → Delete my account. It removes your sign-in, your email address and your binder backup, and clears the binder from that phone. Nothing is queued and nobody reviews it.

If you have never signed in, there is nothing on our servers to delete: a guest’s collection lives only on that device. Clearing the app’s data or uninstalling it removes it.

By email — if you cannot open the app

Write to support@mintproof.cards from the email address on the account, with the subject Delete my account. We reply to confirm, delete within 30 days, and write back when it is done.

If you write from a different address we will ask you something only the account holder could answer before deleting anything. That is deliberate: a deletion request nobody checks is a way to delete somebody else’s collection.

What gets deleted

• Your Firebase sign-in record, and your email address with it.
• Your binder backup — collection lines, custom portfolios and your want list.
• Any subscription entitlement held against the account.

What is not ours to delete

• Your subscription. Google Play and Apple hold it, not us. Cancel it in your store account, or it keeps renewing after the account is gone. Deleting the account does not refund anything.
• Aggregate usage counts. Anonymous event counts carry no account, no email and no device identifier, so there is nothing in them to find and remove. They are described in the privacy policy.
• Scan photos. There are none to delete. A photo is sent to the recognition provider to identify the card and is never stored on our servers.

Retention

Deletion is immediate through the app and within 30 days by email. Backups roll off within a further 30 days, after which no copy remains.

Contact

Questions about your data: support@mintproof.cards

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